Insourcing Support

Support our Insourcing service corresponds to a contract for the provission of services in which our client delivers support to our management of the computer network. Each contract is assigned a technical officer working hours for all who attend to customer support requirements requested by the company and controlled by a help desk.

The support process is based on the ITIL methodology (Information Technologies Infrastructure Library) for maximum performance to IT support, develop best practices in the use of information technologies present in the company supported.

The aim of this service is to align IT services with current needs and plan and future, in order to achieve cost control and obtain a business continuity of all managed services.

This service is ideal for companies with computer networks from 51 networked computers.

This service has the following characteristics:

The benefits included are:

a) Hardware equipment support contract which includes all that is tangible in the computers like; screens, hard drives, memory, internal cards, peripheral devices, cases, etc.

b) Software support is for installations, reinstallations, configurations, changes in operating systems, and programs, etc.

c) Network operation support.

d) Server Support.

e) Server, printer, FAX, UPS and VPN support.

f) Internal equipment cleansing (interior, which houses integrated circuits). Due to the large accumulation of dust, the equipment needs to be vacuumed / cleaned, because otherwise it may affect the normal operation of the equipment. We cannot accept any external cleaning equipment or external cleaning for monitors.

g) Support, programming and management of backup magnetic media, whether tape, disk or other systems. This includes the removal and storage outside the location of the company, in order to safely protect against possible information contingencies. (See general provissions).

h) Care claims (external and internal service requirements), and coverage for the immediate replacement and / or solution thereof, excluding costs of supplies and spare parts. Thus, the client delegates all computational problems or situations, in order to resolve the emergency as quickly as possible. (See general provissions).

i) Control and elimination of computer viruses.

j) Supervission of computer structured wiring and electrical installations for computers. Any installation or request for new computer wiring installation must be by a hired internal or external contractor who is always directed and supervised by our company.

k) Support for network Safety through the administration of passwords and user names, which maintains a strict adherence of rights and permission for each user.

l) Network equipment support such as switches, routers and firewalls, etc.

m) Warranty support and registration for purchased equipment. Includes coordination with suppliers and holders of such warranties.

n) Provide user instructions for equipment and systems. This is not training, but only a brief introduction so the user can have the necessary knowledge to operate the equipment or systems.

o) Consulting for expansion or improvement projects for existing computer or IT installations.

p) Consulting for computer and software purchases.

q) Budget Management for computers and IT, monthly, semiannual and annual.

r) Inventory management for computers and IT.

s) Software license management.

t) Consulting for IT improvement in order to obtain better results by managing administrative systems, production, and control.